You got in touch with us
To conduct a transaction      To ask for more information
To follow up on an incomplete transaction
Other
Other - please specify here



Quality of Service

Name of the branch you visited  


How courteous and friendly were our staff  ?

Indifferent				Friendly
1	2	3	4	5

How informed and knowledgeable were our staff  ?

Ignorant				Informed
1	2	3	4	5

When you wrote to us through letter / e-mail / fax

Were all the questions you asked answered clearly and satisfactorily ?
Yes     No 

How quickly did we respond to you ?
Very quickly In normal time  There was a long delay   Did not get any response

When you called our office, how easy was it for you to get through the line ?
(Please specify the branch called ) 
       
Very easy, within 2-3 rings     Got through after a while
Lines were always busy, so gave up calling us



Your choice and performances in dealing with us

Which of the following modes of communication would you prefer?
(Rank them in order of 1 to 4, 1 for the most preferred and 4 for the least preferred)

	Dealing face to face with our people
	Dealing with our people through letters / fax
	Dealing with our people over the phone
	Dealing with our people through e-mail / internet

Efficiency in processing your request

How quickly did you receive your account statements and redemption cheques ?
Sooner than you expected
Within a satisfactory period
Got it after some delay
Had to follow-up to get it
     How long did it take : days

How accurately was your request processed ?
Correctly with no errors
There was an mistake in -


Summary

How would you rate the overall experience when dealing with us ?
Excellent     Good     Average     Poor

How would you rate our service compared to other mutual funds ?
Equal     Better     Worse

Any further suggestions for us to improve and any other services that you would like us to provide you ?