At Franklin Templeton, we demonstrate  customer centricity in everything we do. Our customers and partners are our valued stakeholders, whose satisfaction is our foremost agenda. You can let us know of your concerns through any of our touch points mentioned below.

In case you are not satisfied with the response from our grievance redressal team, please write to our Customer Service Head at [email protected]. We will respond to you within 2 business days.

In case you are not satisfied with the resolution provided by our customer service head, please write to our President at [email protected]

In case you wish to reach out to our Compliance Officer, please write to [email protected]

In case you are not satisfied with the response provided by any of the grievance redressal touch points, you can lodge your grievance with SEBI through SCORES(SEBI Complaint Redress System)

Filing complaints on SCORES – Easy & Quick

a. Register on Scores Portal (https://scores.sebi.gov.in) or download scores mobile APP (Android / iOS)
b. Mandatory details for filing complaints on SCORE
    i. Name, PAN, Address, Mobile Number, E-mail ID
c. Benefits
    i. Effective Communication
   ii. Speedy Redressal of the grievances

SEBI vide Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 introduced a new dispute resolution platform known as Online Dispute Resolution Portal (ODR).

In case you are not satisfied with the response provided by the grievance redressal, Customer Service or SCORES, you can opt for online resolution of dispute through SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) (smartodr.in) if the grievance lodged with us was not satisfactorily resolved or at any stage of the subsequent escalations mentioned above (prior to or at the end of such escalation/s).

For further details on the process for online resolution of dispute through SMART ODR, please click here